Our location
Suite G6 32 Morrow Street, Taringa, QLD 4068
Cancellation Policy
At Absolute Dental Care, we understand that unexpected situations may arise, making it necessary for patients to reschedule or cancel their dental appointments. While we strive to accommodate our patients’ needs, it is essential to maintain an efficient schedule for the benefit of all our patients.
Appointment Cancellation
Advance Notice: Patients must provide a minimum of two (2) full business days (48 hours) notice when rescheduling or cancelling an appointment. This allows us to offer the appointment slot to another patient who may need dental care.
Late Cancellation or No-Show: If a patient cancels an appointment with less than two (2) full business days (48 hours) notice, or fails to attend a scheduled appointment without notice, it may result in a cancellation fee.
Cancellation Fees
First Occurrence: The first late cancellation or no-show will result in a warning and a note on the patient’s record.
Second Occurrence: The second occurrence of late cancellation or no-show will result in a second warning and another note on the patients record.
Third Occurrence: A third late cancellation or no-show will incur the full appointment fee for that days scheduled appointment.
Exceptions
We understand that emergencies can happen, and exceptions may be made for patients who experience unforeseen circumstances such as sudden illness, accidents, or family emergencies. Please contact our office as soon as possible in such cases, and we will work with you to reschedule your appointment.
Appointment Reminders
To help patients remember their appointments and minimise the risk of late cancellations or no-shows, we will send appointment reminders via text message, email, or phone call. Patients are encouraged to confirm their appointments promptly.
Late Arrival
While we strive to accommodate patients who arrive late for their appointments, please be aware that tardiness may result in a shortened appointment time to avoid delays for other scheduled patients.
Rescheduling Appointments
Patients are welcome to reschedule appointments to a more convenient time if needed, provided they provide a minimum of two (2) full business days (48 hours) notice as outlined in this policy.
Questions or Concerns
If you have any questions or concerns about our cancellation policy, please do not hesitate to contact our office. We are here to assist you and ensure that your dental care experience is as smooth and convenient as possible.
Thank you for choosing Absolute Dental Care for your dental care needs. We appreciate your cooperation in helping us maintain an efficient appointment schedule for the benefit of all our patients.
Contact details
Absolute Dental Care
Suite G6/32 Morrow Street Taringa 4068
Ph. 07 38701300 (W)
Email: reception@absolutedentalcare.com.au
www.absolutedentalcare.com.au
